Refund policy

Overview

All sales are final. Because our pieces are handmade in small batches, we do not offer refunds once an order is placed. Please review product photos, descriptions, sizes, and care instructions carefully before purchasing.

Exceptions for Defects or Damage

We’ll make it right if your item arrives damaged or materially defective.

You must contact us within 48 hours of delivery with:

  • Your order number

  • Photos of the item, the packaging, and the shipping label

Resolution options (at our discretion): replacement (if available), repair, or store credit. Minor surface variations, glaze differences, pinholes, or size/color variations are normal in handmade pottery and are not considered defects.

Order Changes & Cancellations

Orders cannot be canceled or modified after checkout. If you made a mistake, email us immediately at jennabeanceramics@gmail.com and we’ll try to help if the order hasn’t begun processing.

Preorders & Made-to-Order

Preorder and custom items are final sale and non-refundable. Estimated timelines are best estimates and may shift due to kiln firing, materials, or studio scheduling.

Exchanges

We don’t offer exchanges at this time. If your item arrived damaged or defective, see Exceptions for Defects or Damage above.

Shipping Issues (Lost/Delayed)

Once shipped, carrier delays are outside our control. For packages shown as “delivered” or stalled in transit, please contact the carrier to file a claim. We’ll assist where we can, but replacements or credits are not guaranteed unless the item is confirmed damaged.

Non-Returnable Items

  • Custom or personalized items

  • Preorders / made-to-order pieces

  • Gift cards

  • Sale or promotional items

How to Reach Us

Email jennabeanceramics@gmail.com with your order number and photos (if damaged). We aim to respond within 1–2 business days.

Legal

Nothing in this policy limits any rights you may have under applicable consumer laws in your jurisdiction. We may update this policy at any time; changes apply to purchases made after the effective date.